Terms of Service
1. Introduction
Welcome to Yorleva, accessible at https://yorleva.com.
This website is operated by Jilin Tongyi Trading Co., Ltd. Throughout these Terms of Service, the terms "we," "us," and "our" refer to the operating company in connection with the Yorleva online store.
These Terms of Service govern your access to our website, your use of its features, and purchases made through our store.
By accessing the website or placing an order, you agree to these terms to the extent permitted by applicable law. Please review them carefully before making a purchase.
2. Eligibility and Account Responsibilities
By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorized access.
3. Product Information and Availability
We aim to provide clear descriptions, images, specifications, and pricing information to help customers make informed purchasing decisions.
Actual product colors or appearance may differ slightly from images displayed on different devices.
Product availability may change. If an ordered product becomes unavailable, we will contact you regarding the available options, including an appropriate refund.
We reserve the right to correct errors in product descriptions or pricing, subject to applicable consumer protection laws and our obligations concerning accepted orders.
4. Pricing, Taxes, and Payments
Product prices are displayed on the website and may change from time to time.
The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.
Available payment methods are presented during checkout.
Orders may require payment authorization or verification. If payment cannot be completed or verified, we may be unable to process the order.
5. Order Placement and Acceptance
After submitting an order, you may receive an automated confirmation acknowledging receipt of your order information.
An order acknowledgment does not necessarily mean that the order has been accepted or dispatched.
We may cancel or decline an order for legitimate reasons, including product unavailability, payment problems, suspected fraudulent activity, or material pricing errors.
If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
6. Order Processing and Shipping
Orders are generally processed within 1–3 business days after successful payment confirmation.
Estimated shipping transit after dispatch is 7–15 business days, depending on the delivery destination and logistics conditions.
These are estimates rather than guaranteed delivery dates. Processing time and shipping transit time are separate periods.
Available shipping destinations, delivery options, and applicable shipping charges are displayed during checkout.
For additional information, please review our Shipping Policy.
7. Order Cancellations
If you wish to cancel an order, please contact service@yorleva.com as soon as possible.
Cancellation requests are generally considered before an order has been dispatched.
Once an order has entered shipping or has already been dispatched, cancellation may no longer be possible. You may instead be eligible to request a return under our Return & Refund Policy or exercise applicable statutory rights.
8. Returns, Exchanges, and Refunds
Our Return & Refund Policy explains return eligibility, the 30-calendar-day return request period, return shipping responsibilities, and refund procedures.
Approved refunds are generally initiated within 10 business days after approval, unless applicable law requires an earlier refund.
Nothing in these terms limits any mandatory rights or remedies available to consumers under applicable law.
9. Acceptable Use of the Website
You agree not to use the website to:
- Engage in fraudulent, misleading, or unlawful activities.
- Attempt to gain unauthorized access to accounts or systems.
- Distribute malicious software or interfere with website security.
- Infringe intellectual property or privacy rights.
- Disrupt the normal operation of our services.
We may take reasonable measures to prevent misuse of the website, subject to applicable law.
10. Intellectual Property
Website content, including text, designs, graphics, photographs, logos, and other protected materials, may be subject to intellectual property rights.
You may access and use the website for lawful personal shopping purposes.
Reproduction, commercial redistribution, or unauthorized use of protected website materials is prohibited except where permitted by law or authorized by the relevant rights holder.
11. Third-Party Services
Our website may use third-party services to support ecommerce operations, including payment processing, website hosting, and shipping.
These providers may operate under their own terms and privacy notices.
We are not responsible for unrelated content on external websites, but this provision does not exclude any responsibility that applicable law places on us.
12. Privacy and Personal Information
Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy to understand the categories of information involved, how information is used, and the privacy rights that may apply to you.
13. Liability and Consumer Protection
We aim to provide accurate information and reliable customer service.
Website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.
To the extent permitted by law, we are not liable for losses resulting solely from events outside our reasonable control.
However, nothing in these terms excludes or limits liability that cannot lawfully be excluded, including applicable rights relating to defective goods, misleading information, fraud, or other protected consumer remedies.
14. Changes to These Terms
We may revise these Terms of Service to reflect operational, legal, or service-related changes.
Updated terms will be published on this page. Changes will apply to existing orders only as permitted by applicable law.
We encourage customers to review these terms periodically.
15. Contact and Business Information
If you have questions about these Terms of Service, an order, or your rights as a customer, please contact us using the information below.
Operating Company: Jilin Tongyi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKQ1CDU3J
Company Address: Room 407, Building 9, Tianyi · Jiayuan 1953, East of West Huancheng Road, Changchun Automotive Industry Development Zone
Support Email: service@yorleva.com
Contact Phone: +86 15472465324
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://yorleva.com