Shipping Policy
At Yorleva, we understand that receiving your order safely and within a reasonable timeframe is an important part of your shopping experience.
This Shipping Policy explains how orders are processed, how delivery estimates work, and what to do if you encounter a shipping issue.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing includes order verification, preparation, packaging, and arrangements for dispatch.
Business days exclude weekends and applicable public holidays.
During periods of increased demand or when additional order verification is necessary, processing may take longer. If an issue requires your attention, we will contact you using the information provided with your order.
2. Estimated Shipping Time
Once an order has been dispatched, the estimated shipping transit time is 7–15 business days.
The actual delivery timeframe may vary depending on the destination, carrier operations, customs procedures, local delivery conditions, and other factors outside our reasonable control.
Please note that order processing time and shipping transit time are calculated separately.
Shipping estimates are provided for general guidance and do not constitute guaranteed delivery dates.
3. Shipping Destinations
Shipping availability depends on the destination entered during checkout.
Customers can review the shipping options available for their delivery address before completing payment.
If a destination is not supported by the available checkout options, we may be unable to accept or fulfill an order for that location.
4. Shipping Charges
Applicable shipping charges are calculated or displayed during checkout before you confirm your purchase.
The shipping cost may depend on the delivery destination, selected shipping service, and order characteristics.
We do not charge additional undisclosed shipping fees after checkout. Any customs-related charges are addressed separately below.
5. Order Tracking
Where tracking services are available, tracking information will be provided after shipment through the relevant order communication channel.
Tracking information may not become active immediately after dispatch, as carriers sometimes require additional time to register and update shipment details.
If you have difficulty locating tracking information, please contact our customer service team.
6. Customs Duties and Import Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Responsibility for these charges depends on applicable law and the terms disclosed during checkout.
Unless otherwise stated at checkout or required by law, customers may be responsible for import charges collected directly by local customs authorities or delivery providers.
Customs processing may also affect delivery times.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping details when placing an order.
If you discover an error in your address, please contact us promptly at service@yorleva.com.
We will review whether the shipping information can still be corrected. Changes may not be possible once a shipment has been dispatched.
If a parcel is returned due to an incorrect or incomplete address, we will discuss available redelivery or refund options in accordance with applicable law.
8. Shipping Delays
Although we work to meet estimated delivery timeframes, unforeseen circumstances may cause delays.
Examples include severe weather, transportation disruptions, customs inspections, local delivery restrictions, and carrier operational issues.
If your shipment appears significantly delayed, contact us with your order number so we can review the available tracking information and investigate the situation.
Any statutory rights relating to delayed or undelivered goods remain unaffected.
9. Lost, Damaged, or Incorrect Deliveries
If your order has not arrived, is reported as delivered but cannot be located, or arrives damaged or incorrect, please notify us promptly.
Include your order number, a description of the problem, and relevant photographs if appropriate.
We will review the circumstances and work toward a suitable resolution, which may include replacement, refund, or another remedy required by applicable law.
10. Shipping Support and Business Information
For shipping questions, delivery updates, or order assistance, please use the following contact details.
Operating Company: Jilin Tongyi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKQ1CDU3J
Company Address: Room 407, Building 9, Tianyi · Jiayuan 1953, East of West Huancheng Road, Changchun Automotive Industry Development Zone
Support Email: service@yorleva.com
Contact Phone: +86 15472465324
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://yorleva.com
Thank you for shopping with Yorleva. We appreciate your patience and understanding throughout the delivery process.