Privacy Policy
1. Our Commitment to Your Privacy
At Yorleva, we believe that a positive shopping experience includes being clear about how personal information is handled.
When you browse https://yorleva.com, place an order, or communicate with us, information about you may be collected and used to provide the services you request.
This Privacy Policy explains what personal information we process, why we need it, when it may be disclosed, and what choices and rights are available to you.
Yorleva is operated by Jilin Tongyi Trading Co., Ltd., which is responsible for the personal information it processes in connection with this online store, subject to applicable data protection laws and the responsibilities of any independent service providers.
2. Information We Receive from You
The personal information we collect depends on how you interact with our website.
Contact Information
When you communicate with us or place an order, we may receive your name, email address, telephone number, and other details you choose to provide.
Order and Delivery Information
To fulfill purchases, we process information such as ordered products, shipping addresses, billing details, order numbers, delivery preferences, and transaction status.
Customer Service Communications
If you contact our support team, we may retain the contents of your inquiry, relevant order details, and correspondence necessary to resolve your request.
Account Information
If customer account features are available and you create an account, information associated with your profile and order history may be processed to support account functionality.
Payment-Related Information
Payments are handled through payment processing services made available during checkout. We may receive transaction confirmations, payment status, and limited payment-related information necessary for accounting, refunds, and fraud prevention.
Complete payment card information is handled according to the arrangements and privacy practices of the applicable payment processor.
3. Information Collected During Website Visits
When you visit Yorleva, certain technical information may be generated automatically through your browser, device, and interactions with our website.
This information may include:
- Internet Protocol (IP) address.
- Browser and device characteristics.
- Operating system and language preferences.
- Pages viewed and interactions with website features.
- Referral information and approximate location inferred from technical data.
- Session information, cookies, and similar identifiers.
Some technical information is necessary to display the website, maintain an active shopping session, protect accounts, and enable checkout functions.
Additional website measurement or advertising-related information may be processed when the corresponding technologies are used and permitted under applicable law.
4. How We Use Personal Information
We process personal information for purposes connected with operating our online store and assisting customers.
Completing Purchases
We use relevant information to confirm orders, process transactions, arrange shipment, and communicate purchase-related updates.
Providing Customer Assistance
Information supplied through customer service requests helps us answer questions, investigate delivery problems, and manage returns or refunds.
Maintaining Website Functionality
Technical information can help maintain website performance, support shopping cart and checkout functions, and identify technical errors.
Protecting Customers and the Business
Relevant information may be processed to identify suspicious activity, prevent unauthorized transactions, protect accounts, and respond to security incidents.
Meeting Legal Obligations
Certain records may be required for accounting, taxation, regulatory compliance, consumer protection, or lawful requests from authorities.
Communicating About Our Services
We may send essential messages relating to orders, account activity, or customer support. Promotional messages, where offered, are handled in accordance with applicable marketing laws and the choices available to you.
5. Legal Bases for Processing
Where applicable data protection laws require us to identify a legal basis, the basis depends on the purpose and nature of the processing.
We may process personal information because:
- It is necessary to fulfill a purchase agreement or take steps requested before a purchase.
- We must comply with legal or regulatory obligations.
- We have legitimate interests in maintaining website security, preventing fraud, managing customer inquiries, or improving service reliability, where those interests are not overridden by individual rights.
- You have provided consent for a particular activity where consent is required.
When processing relies on consent, you may withdraw that consent through applicable controls or by contacting us. Withdrawal does not affect processing that was lawful before the withdrawal.
6. Ecommerce Technology and Service Providers
Yorleva uses Shopify technology to support its online shopping experience.
Operating an ecommerce store involves technical and operational services that may process information on our behalf or, in some circumstances, under their own legal responsibilities.
Depending on the transaction or service requested, relevant providers may include:
- Ecommerce platform and website hosting providers.
- Payment processing and transaction verification services.
- Shipping carriers and delivery service providers.
- Customer support and order management services.
- Technology and security providers supporting website reliability.
- Analytics or advertising services, where such services are in use.
Information disclosed to a service provider is limited to what is relevant to the service, the applicable arrangements, and legal requirements.
Some providers may have their own privacy notices describing how they process information as independent controllers or businesses.
7. Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit a website. Similar technologies may also be used to support website functionality.
On an ecommerce website, these technologies can serve different purposes.
Essential Cookies
These help maintain necessary functions such as shopping cart operation, checkout processes, session management, and website security.
Preference Cookies
Where used, these may help remember selected settings and improve the consistency of your browsing experience.
Analytics Technologies
Where enabled, these may help understand how visitors interact with website pages and identify opportunities to improve site performance.
Advertising Technologies
Where enabled, these may help measure advertising effectiveness or support personalized advertising experiences.
The cookies and similar technologies active during your visit depend on the services used by the website and any applicable privacy settings.
You can manage cookies through your browser settings and any privacy preference controls made available on the website.
Disabling certain essential technologies may affect the functionality of the shopping cart, checkout, or other website features.
8. Marketing Communications and Advertising Choices
Order confirmations, delivery updates, and essential service communications are different from optional promotional messages.
Where we offer promotional email communications, you may opt out by using the unsubscribe method provided in those messages or by contacting us.
Depending on the technologies used and the laws applicable to your location, certain information disclosures for targeted advertising or measurement may be subject to consent or opt-out rights.
Where applicable, you may exercise those rights through available website privacy controls or by contacting service@yorleva.com.
We will handle requests according to applicable law and the processing activities involved.
9. When Personal Information May Be Disclosed
We may disclose relevant personal information in limited circumstances, including:
Order Fulfillment
Shipping and delivery providers may receive information required to transport goods to the requested destination.
Payment and Transaction Management
Payment providers may process information necessary to authorize transactions, manage payment disputes, or arrange refunds.
Operational Support
Technology providers may process relevant information to maintain store functionality, security, and customer support operations.
Legal Requirements
Information may be disclosed when required by applicable law, valid legal process, or an authorized regulatory request.
Protection of Rights
Where permitted by law, information may be used or disclosed when reasonably necessary to investigate fraud, protect customers, or establish and defend legal claims.
We do not describe every technical integration available through the ecommerce platform as a service used by this store. The actual processing depends on the services operating in connection with the website.
10. International Processing of Information
Online shopping services may involve customers, businesses, and technology providers located in different countries.
As a result, personal information may be stored, accessed, or processed outside the country in which you live, including in countries where our business or relevant service providers operate.
Different countries may have different data protection laws.
Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms and protections relevant to those transfers.
11. How Long We Keep Information
We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy.
The appropriate retention period depends on the type of information and the reason it was collected.
For example, order and transaction records may need to be retained to meet accounting, tax, and legal obligations.
Customer service communications may be retained for an appropriate period to resolve inquiries, maintain records of agreed solutions, or address disputes.
Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable legal and operational requirements.
12. Protecting Personal Information
We recognize the importance of protecting information provided by customers.
Reasonable technical and organizational safeguards are used to address risks such as unauthorized access, inappropriate disclosure, alteration, and loss of personal information.
Security measures may include access controls, appropriate technical protections, and reliance on security practices used by relevant service providers.
However, no internet-based service or electronic storage system can guarantee absolute security.
If you believe your personal information or customer account has been compromised, please contact us promptly.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning personal information that we process.
These rights may include:
- Requesting access to personal information about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting deletion of eligible personal information.
- Requesting a portable copy of certain information.
- Objecting to or requesting restriction of certain processing activities.
- Withdrawing consent where processing depends on consent.
- Opting out of certain targeted advertising or legally defined sale or sharing activities, where applicable.
- Appealing certain privacy request decisions, where required by law.
Some rights are subject to exceptions, including obligations to retain transaction records, prevent fraud, or comply with legal requirements.
To submit a privacy request, email service@yorleva.com and describe the assistance you need.
We may request reasonable information to verify your identity before processing requests involving personal information.
Where applicable, you may also raise concerns with the relevant data protection authority.
14. Children's Privacy
Yorleva is intended for general online shopping and is not directed toward children who cannot independently provide valid consent under applicable data protection laws.
We do not knowingly seek personal information from such children for marketing purposes.
If you believe personal information has been provided by a child in circumstances that require parental consent or other legal authorization, please contact us so we can review the matter and take appropriate action.
15. External Websites and Links
Our website may contain links to websites or services operated by third parties.
These external websites may have different privacy practices and security measures.
We encourage you to review the privacy notices of third-party websites before providing personal information to them.
This Privacy Policy applies to information handled in connection with Yorleva as described in this document and does not automatically govern unrelated third-party websites.
16. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable legal requirements.
Updated information will be made available on this page.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage customers to review this page periodically.
17. Privacy Questions and Business Information
If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance concerning personal information associated with Yorleva, please contact us.
Operating Company: Jilin Tongyi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKQ1CDU3J
Company Address: Room 407, Building 9, Tianyi · Jiayuan 1953, East of West Huancheng Road, Changchun Automotive Industry Development Zone
Support Email: service@yorleva.com
Contact Phone: +86 15472465324
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://yorleva.com
We value your trust and aim to handle your personal information responsibly throughout your experience with Yorleva.