Return & Refund Policy
Your satisfaction matters to us at Yorleva. We aim to make the return and refund process clear, fair, and straightforward.
Please review the following information before requesting a return, exchange, or refund.
1. Return Request Period
Customers may request a return within 30 calendar days after the date their order is delivered.
To start a return, contact our customer support team at service@yorleva.com within this period.
Please provide your order number, the item you wish to return, and the reason for your request.
This policy does not limit any longer return period or additional rights provided by applicable consumer protection laws.
2. Return Eligibility
To qualify for a standard return, items should generally:
- Be returned with their original accessories and included components.
- Be in a condition consistent with reasonable inspection or handling.
- Be accompanied by proof of purchase or sufficient order information.
- Be returned according to the instructions provided by our customer support team.
Original packaging is preferred where reasonably possible, particularly when it helps protect the item during return shipping.
Where permitted by law, a reduction in refund value may apply if an item has lost value due to handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
3. Items That May Not Be Eligible
Certain products may be excluded from voluntary returns where permitted by applicable law, including:
- Personalized or custom-made products.
- Perishable goods.
- Certain sealed hygiene or personal-care products after the seal has been broken.
- Other products legally exempt from discretionary or change-of-mind returns.
Any product-specific exception must be consistent with applicable law and relevant information provided at purchase.
These exceptions do not affect statutory rights concerning defective, damaged, or incorrectly described products.
4. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact Customer Support
Email service@yorleva.com with your order number, product details, and reason for returning the item.
Step 2: Provide Supporting Information
For damaged, defective, or incorrect items, include clear photographs or other relevant details where reasonably possible.
Step 3: Receive Return Instructions
Our customer support team will review your request and provide instructions, including the authorized return destination when a physical return is required.
Step 4: Send the Item
Pack the item securely and follow the return shipping instructions. Keep your shipping receipt and tracking information, where available.
Step 5: Return Review and Resolution
After receiving and assessing the returned item, we will notify you of the outcome and arrange the appropriate refund, replacement, or other remedy.
5. Return Shipping Costs
For voluntary returns due to personal preference or a change of mind, customers are generally responsible for return shipping costs unless applicable law requires otherwise.
If the item was defective, damaged, or incorrect when supplied, we will cover applicable reasonable return shipping costs or offer another legally appropriate solution.
Please contact our support team before arranging return shipping for a product-related problem.
6. Return Address
Returns must be sent only to the destination authorized by our customer support team.
The correct receiving location will be provided as part of your return instructions.
Our registered company address is listed for business identification purposes and is not automatically an authorized return warehouse or parcel receiving location.
Please do not send returned items to the registered company address unless you have received explicit instructions to do so.
7. Refund Review and Processing
Once a returned item has been received and reviewed, we will inform you whether the refund has been approved or whether another resolution is appropriate.
Approved refunds are generally initiated within 10 business days after approval, unless a shorter deadline or different procedure is required by applicable law.
Refunds will normally be issued to the original payment method.
After the refund has been initiated, your bank or payment provider may require additional time to process and display the funds.
Where required by law, applicable original shipping costs will also be refunded.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as reasonably possible.
Include your order number and a description of the problem. Photographs may help us assess the issue more efficiently.
Depending on the circumstances and applicable consumer rights, we may arrange a replacement, refund, repair, or another appropriate remedy.
Customers will not be required to pay applicable return costs arising from our error or a qualifying product defect.
9. Exchanges
Exchange requests are subject to product availability and the circumstances of the request.
If you would like a different item, size, or variation, contact customer support to discuss available options.
Where an exchange cannot be arranged, we will explain any applicable return and refund alternatives.
This does not limit statutory replacement rights for faulty or nonconforming goods.
10. Order Cancellations
If you wish to cancel your order, contact service@yorleva.com promptly.
Cancellation requests may be accommodated before an order has been dispatched.
After dispatch, cancellation may no longer be possible through the original order process, and the return procedure may apply instead.
Mandatory cancellation or withdrawal rights provided by applicable law remain in effect.
11. Restocking Fees
Yorleva does not charge a restocking fee for eligible returns under this policy.
Any customer responsibility for return shipping, where lawful, is separate from a restocking fee.
12. Your Consumer Rights
This policy is intended to provide a clear process for ordinary returns and refunds.
Nothing in this policy excludes or restricts mandatory rights under applicable consumer protection laws, including rights concerning faulty products, items that do not match their description, and legally required cancellation or withdrawal remedies.
13. Return and Refund Contact Information
If you have questions about return eligibility, refund status, exchanges, or after-sales support, please contact us.
Operating Company: Jilin Tongyi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKQ1CDU3J
Company Address: Room 407, Building 9, Tianyi · Jiayuan 1953, East of West Huancheng Road, Changchun Automotive Industry Development Zone
Support Email: service@yorleva.com
Contact Phone: +86 15472465324
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://yorleva.com
We appreciate your business and are committed to reviewing return and refund requests fairly.