Contact Us
Thank you for visiting Yorleva! We value every customer and are committed to providing clear, helpful communication throughout your shopping experience.
Whether you have a question about a product, need an update on your order, or require assistance with a return or refund, our customer support team is here to help.
How to Contact Us
For general inquiries, product information, order assistance, shipping updates, and after-sales support, please reach out through the following channels:
Email Support
Send your inquiry to service@yorleva.com. For order-related questions, please include your order number and a brief description of your request so we can assist you more efficiently.
Phone Support
You may contact us at +86 15472465324 during our regular business hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Messages received outside our business hours will be reviewed during the next available working period.
Order and Delivery Assistance
If you need assistance with an existing order, please provide your order number and the email address used at checkout.
For delivery-related questions, including tracking updates, address corrections, or unexpected delays, contact us as soon as possible. Although we cannot guarantee changes once an order has been dispatched, we will review the available options.
Returns, Refunds, and Product Issues
If you receive a damaged, defective, or incorrect item, please contact our customer support team with your order details and relevant photographs, where possible.
For return requests, please obtain instructions from our support team before shipping any item. Our registered company address is provided for business identification and should not be used as a return destination unless we specifically authorize it.
Please refer to our Return & Refund Policy for additional details about eligibility, return procedures, and refunds.
Business Information
Operating Company: Jilin Tongyi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKQ1CDU3J
Company Address: Room 407, Building 9, Tianyi · Jiayuan 1953, East of West Huancheng Road, Changchun Automotive Industry Development Zone
Support Email: service@yorleva.com
Contact Phone: +86 15472465324
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://yorleva.com
We appreciate your interest in Yorleva and look forward to assisting you.